About us

Welcome to TALES ETCHED BY JOYMADE LLC – Where Every Sip Tells a Story

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I. Company Overview

Who We Are

TALES ETCHED BY JOYMADE LLC was founded in 2018 with a singular vision: to transform everyday drinking vessels into extraordinary pieces of art that tell your unique story. Headquartered in Sheridan, Wyoming, at 30 N Gould St Ste R Sheridan, WY 82801, we have grown from a small passionate team into a trusted name in the home decor and drinkware industry.

Our primary focus lies in crafting premium Cups, Mugs & Saucers, Home Decor items, Tumblers, and Water Glasses that blend functionality with artistic expression. Every product that leaves our facility carries the essence of craftsmanship, creativity, and an unwavering commitment to quality.

Our Market Reach

While our roots are firmly planted in the United States, our vision has always been borderless. Today, TALES ETCHED BY JOYMADE LLC proudly serves customers across all 50 American states and ships internationally to over 30 countries worldwide. Whether you’re enjoying your morning coffee in New York, sipping evening tea in London, or staying hydrated with a tumbler in Tokyo, JOYMADE is there to elevate your experience.

Our Vision

To become the leading global brand in personalized and artistically designed drinkware and home decor – recognized not just for the beauty of our products, but for the stories they help tell and the moments they help preserve. We envision a world where every kitchen cabinet holds not just cups, but conversation pieces; where every desk features not just mugs, but memories etched in quality.

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II. Mission & Core Values

Our Mission

“To deliver exceptional value through innovative design, uncompromising quality, and genuine customer care – transforming ordinary moments into extraordinary memories, one etched tale at a time.”

We believe that the vessels you drink from should bring you joy, spark conversation, and stand the test of time. Our mission drives every decision we make, from material sourcing to packaging design, from customer service interactions to our continuous pursuit of innovation.

Core Values

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III. Our History & Journey

The Humble Beginnings

The story of TALES ETCHED BY JOYMADE LLC began in a small garage workshop in 2018. Our founder, a passionate artist and entrepreneur, noticed a gap in the market for drinkware that was both highly functional and deeply personal. Most mugs and cups on shelves were mass-produced, generic, and forgettable. Where was the soul? Where was the story?

With nothing more than a second-hand engraving machine, a handful of ceramic blanks, and an unwavering belief that people deserved better, the first prototypes were born. Those early days were challenging – long nights, countless failed experiments, and the constant pressure of building something from nothing.

The Turning Point

In early 2019, everything changed. A small batch of hand-etched stainless steel tumblers caught the attention of a lifestyle blogger who featured our products in a viral social media post. Within 72 hours, our entire inventory sold out. More importantly, hundreds of customers reached out asking for custom designs, sharing their own stories, and expressing how our products had brought unexpected joy to their daily routines.

That moment validated what we had always believed: people crave authenticity and beauty in even the simplest objects.

Milestones & Achievements

2019 – Officially established TALES ETCHED BY JOYMADE LLC, moved into our first dedicated workspace, and launched our original website.

2020 – Despite global challenges, we expanded our product line to include personalized mugs and home decor items. We introduced contactless delivery options and enhanced our online shopping experience.

2021 – Reached 10,000 satisfied customers milestone. Launched our international shipping program, delivering to Canada, the United Kingdom, Australia, and Germany.

2022 – Introduced our premium Tumbler & Water Glass collection featuring double-wall insulation and durable powder coating. Achieved a 4.9-star average rating across all major review platforms.

2023 – Expanded our design team to include five professional artists. Launched our seasonal limited-edition collections, which sold out within days. Surpassed 50,000 orders fulfilled.

2024 – Redesigned our website at joymade.shop to offer a seamless shopping experience. Integrated Stripe secure payment processing including Apple Pay and Google Pay. Expanded to serve customers in over 30 countries worldwide.

Growth Into International Markets

Expanding beyond the United States was a natural progression for JOYMADE. Our customers began sharing photos of their JOYMADE products from around the world – from military bases in Japan to study-abroad apartments in Spain. The demand was clear.

We invested heavily in international logistics, partnering with reliable carriers and streamlining our customs documentation process. Today, we proudly ship to:

• North America: United States, Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Ireland, Belgium, Switzerland, Austria, Denmark, Sweden, Norway, Finland

• Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore

• And growing every month.

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IV. Product Strengths & Competitive Advantages

Uncompromising Quality

At TALES ETCHED BY JOYMADE LLC, quality is never an accident. It is the result of intelligent design, rigorous material selection, and meticulous craftsmanship.

Materials We Trust:

• Premium Ceramic: High-fired, lead-free, BPA-free ceramic that maintains temperature and resists chipping

• Stainless Steel: Food-grade 18/8 stainless steel for our tumblers – rust-resistant, odor-free, and built to last

• Protective Coatings: Advanced powder coating and UV-resistant sealing to preserve artwork for years

• Safe Glazes: All glazes are food-safe, dishwasher-safe (top rack recommended), and microwave-safe where indicated

Quality Control Process:
Every product undergoes a multi-point inspection before it ever reaches your doorstep:

1. Raw material verification

2. In-process quality checks during etching and printing

3. Final visual inspection under professional lighting

4. Functionality testing for lids, seals, and insulation

5. Packaging integrity review

Innovative & Unique Designs

What truly sets JOYMADE apart is our commitment to creativity. You won’t find generic clip-art or mass-produced patterns on our products. Every design is either:

• Original artwork created by our in-house design team

• Licensed collaborations with independent artists

• Custom personalized designs tailored to your specifications

Design Categories Include:

• Nature & Botanical themes

• Inspirational quotes & affirmations

• Pet portraits & animal motifs

• Holiday & seasonal collections

• Professional & corporate gifts

• Wedding & anniversary commemoratives

• Family name & monogram pieces

Competitive Pricing Without Compromise

We believe beautiful design shouldn’t be reserved for luxury budgets. By managing our supply chain efficiently and selling directly to you through joymade.shop, we eliminate unnecessary markups.

Price Match Guarantee: If you find an identical product of comparable quality at a lower price from a legitimate competitor, contact us and we will match it.

Customer Service That Cares

Numbers speak louder than words:

• Average response time: Under 2 hours during business hours

• Customer satisfaction rating: 4.9/5 based on 15,000+ verified reviews

• Resolution rate: 99.2% of issues resolved within first contact

• Return processing: Within 48 hours of receiving returned items

Our customer service team is based entirely in-house (no outsourced call centers). When you email joymade.bachwl@gmail.com or call +84353627282, you speak with someone who knows our products, understands our policies, and genuinely wants to help.

Global Distribution Network

We have built a reliable logistics infrastructure that ensures your order arrives safely and on time:

United States: 3-7 business days via USPS, UPS, or FedEx
International: 10-20 business days depending on destination

Our distribution centers are strategically located to minimize shipping times and costs. We offer:

• Real-time order tracking

• Insurance on all shipments over $50

• Secure, discreet packaging

• Customs-friendly documentation for international orders

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V. Our Team & Company Culture

The Founding Team

Founder & Creative Director – A graduate of the Rhode Island School of Design with over 15 years of experience in product design and manufacturing. Their vision for JOYMADE was born from a simple desire: to create drinkware that feels as good as it looks.

Head of Operations – Former logistics manager for a Fortune 500 retailer, bringing expertise in supply chain optimization, quality control, and international shipping.

Lead Designer – An award-winning illustrator whose work has been featured in galleries across the United States. Their artistic sensibility shapes every collection we release.

Customer Experience Manager – A certified customer service professional with a background in hospitality, ensuring every interaction with JOYMADE feels warm, professional, and genuinely helpful.

Our Team By The Numbers

• 12 full-time employees passionate about what they do

• 5 freelance artists contributing fresh perspectives

• 3 quality control specialists inspecting every shipment

• 2 dedicated customer service representatives (plus management oversight)

• 1 shared mission that unites us all

Company Culture

At JOYMADE, we have built a culture based on collaboration, creativity, and respect.

How We Work Together:

• Open communication: Every team member, regardless of role, can share ideas directly with leadership

• Continuous learning: We invest in training, workshops, and skill development

• Work-life balance: Happy team members create better products and provide better service

• Celebration of wins: Every milestone, big or small, is recognized

Diversity & Inclusion: We believe that diverse perspectives lead to better design, smarter problem-solving, and a more welcoming brand. JOYMADE is proud to be an equal-opportunity employer and a brand that celebrates customers of all backgrounds, identities, and stories.

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VI. Commitments to Customers & Community

Our Promise To You

When you purchase from TALES ETCHED BY JOYMADE LLC, you receive more than a product – you receive a guarantee:

Quality Guarantee: If your product arrives damaged or with manufacturing defects, we will replace it at no cost to you. No return required in most cases – simply send photos of the issue to joymade.bachwl@gmail.com within 30 days.

Satisfaction Guarantee: Not completely happy with your purchase? Our 30-day return policy allows you to return unused items in original condition for a full refund. No restocking fees. No hassle.

Secure Shopping Guarantee: Every transaction on joymade.shop is protected by Stripe’s advanced fraud prevention systems. We never store your full payment information on our servers.

Privacy Guarantee: Your personal information will never be sold to third parties. Period. Read our full Privacy Policy for complete transparency.

Social Responsibility

We believe businesses have a responsibility to give back. JOYMADE is committed to:

Ethical Manufacturing: We audit our supply chain to ensure fair labor practices and safe working conditions. We do not work with suppliers who violate labor laws or use child labor.

Environmental Efforts:

• Plastic reduction: Our packaging uses recycled cardboard, paper padding, and biodegradable materials wherever possible

• Waste minimization: Production scraps are recycled or repurposed

• Energy efficiency: Our facilities use LED lighting and energy-efficient equipment

Community Giving:

• 5% of profits from our “Gratitude Collection” are donated to mental health awareness organizations

• Annual holiday donation drive: We provide JOYMADE products to domestic violence shelters and veterans’ organizations

• Local support: As a Wyoming-based company, we prioritize local vendors and participate in community events

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VII. Future & Development Direction

5-Year Strategic Goals (2025-2030)

Year 1-2: Expansion & Refinement (2025-2026)

• Launch JOYMADE mobile app for iOS and Android

• Introduce subscription program for seasonal collections

• Expand product line to include children’s drinkware and pet bowls

• Open first physical pop-up location in Sheridan, WY

• Achieve carbon-neutral shipping for all domestic orders

Year 3-5: Leadership & Innovation (2027-2030)

• Establish JOYMADE as top-3 brand in personalized drinkware category

• Expand international shipping to 50+ countries

• Launch artist collaboration platform featuring emerging creators

• Implement augmented reality “try before you buy” feature on website

• Open flagship retail location in a major US city

10-Year Vision

By 2035, TALES ETCHED BY JOYMADE LLC aims to be:

• A globally recognized lifestyle brand beyond drinkware into complementary home categories

• A certified B Corporation meeting the highest standards of social and environmental performance

• A employer of 100+ team members across design, manufacturing, and customer experience

• A community of 1 million+ loyal customers who consider JOYMADE part of their daily lives

Continuous Improvement Roadmap

We never stop improving. Ongoing initiatives include:

• New materials research: Exploring bamboo fiber, recycled glass, and plant-based resins

• Enhanced personalization: Expanding our custom design capabilities

• Faster shipping: Negotiating additional carrier partnerships for 2-day delivery options

• More sustainable packaging: Moving toward 100% plastic-free, fully compostable packaging by 2027

• Accessibility features: Adding screen reader compatibility and alternative text for all website images

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Why Choose TALES ETCHED BY JOYMADE LLC?

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Contact Us Today

We would be honored to welcome you to the JOYMADE family. Whether you have questions about a specific product, need help with a custom order, or simply want to share your story, we are here for you.

📧 Email: joymade.bachwl@gmail.com
📞 Phone: +84353627282
🌐 Website: joymade.shop
🏢 Address: 30 N Gould St Ste R Sheridan, WY 82801 USA

Business Hours: Monday – Friday, 9:00 AM to 5:00 PM Mountain Time

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Thank you for taking the time to learn about TALES ETCHED BY JOYMADE LLC. We look forward to serving you and helping you tell your story – one beautifully etched piece at a time.