Payment Methods

Secure, Flexible, And Easy Payment Options At JOYMADE

Shop with complete confidence knowing your transactions are protected by industry-leading security.

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Introduction

At TALES ETCHED BY JOYMADE LLC, we believe that purchasing beautiful, high-quality drinkware and home decor should be as enjoyable as receiving the products themselves. That’s why we have partnered with Stripe – one of the world’s most trusted payment processing platforms – to offer you a seamless, secure, and flexible checkout experience.

Whether you prefer traditional credit cards, modern digital wallets, or buy-now-pay-later services, we have an option that fits your lifestyle. Every transaction on joymade.shop is encrypted, fraud-protected, and backed by our commitment to your financial security.

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Our Payment Partner: Stripe

Who Is Stripe?

Stripe is a global leader in online payment processing, trusted by millions of businesses worldwide – from startups to Fortune 500 companies including Amazon, Shopify, Lyft, and Zoom. Founded in 2010, Stripe processes hundreds of billions of dollars annually and is renowned for its:

• Enterprise-grade security (PCI Service Provider Level 1 – the highest certification level)

• Advanced fraud detection using machine learning

• Seamless user experience across desktop and mobile devices

• Global reach supporting over 135 currencies

• Strong customer protection including dispute resolution and chargeback management

Why We Chose Stripe For JOYMADE

When we launched TALES ETCHED BY JOYMADE LLC, we evaluated dozens of payment processors. Stripe was the clear winner because:

Bottom line: When you pay with Stripe on JOYMADE, your financial information never touches our servers. Stripe handles everything behind the scenes, so you can shop with peace of mind.

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Accepted Payment Methods

1. Credit Cards

We accept all major credit card networks:

Credit Card Features:

• No additional fees for credit card payments

• Real-time authorization and confirmation

• 3D Secure authentication for added fraud protection (automatically applied when needed)

• Support for rewards points, cashback, and travel miles (card-specific)

2. Debit Cards

We gladly accept debit cards bearing the Visa, Mastercard, American Express, or Discover logo. Debit card payments are processed through the same secure Stripe infrastructure as credit cards.

Important note for debit card users: Your bank may place a temporary hold on funds at the time of order. This hold typically releases within 3-5 business days if the transaction does not complete (for example, if you encounter an error during checkout). Actual charges only occur when your order is successfully placed.

3. Prepaid Cards

Most prepaid cards with Visa, Mastercard, American Express, or Discover branding are accepted, provided they:

• Have been activated

• Have sufficient balance to cover the full order amount (including estimated taxes and shipping)

• Allow online transactions (some prepaid cards are in-person only)

If your prepaid card is declined, please check with the card issuer for online transaction permissions.

4. Apple Pay

Seamless checkout for Apple users.

Apple Pay is available for customers using:

• iPhone (with Face ID or Touch ID)

• iPad (Safari browser)

• Mac (with Touch ID or paired iPhone/Apple Watch)

• Apple Watch (when paired with iPhone)

How to use Apple Pay on joymade.shop:

1. Add products to your cart

2. Proceed to checkout

3. Select “Apple Pay” as your payment method

4. Confirm your shipping and billing information (automatically populated from your Apple Wallet)

5. Authenticate using Face ID, Touch ID, or device passcode

6. Complete your purchase – no manual card entry required

Benefits of Apple Pay:

• Your actual card number is never shared with merchants (including JOYMADE)

• Transactions use a unique device-specific number and dynamic security code

• Faster checkout – no typing card details

• Biometric authentication adds an extra security layer

5. Google Pay

One-tap checkout for Android and Chrome users.

Google Pay is available for customers using:

• Android devices (phones and tablets)

• Chrome browser (desktop and mobile)

• Any device where you are signed into your Google account with a saved payment method

How to use Google Pay on joymade.shop:

1. Add products to your cart

2. Proceed to checkout

3. Select “Google Pay” as your payment method

4. Confirm your shipping and billing information (auto-filled from your Google account)

5. Authenticate using fingerprint, pattern, PIN, or device password

6. Confirm purchase – secure and instant

Benefits of Google Pay:

• Virtual account numbers protect your actual card information

• No need to enter card details for each purchase

• Works across devices as long as you’re signed into Google

• Fast, frictionless checkout experience

6. Additional Payment Options (Coming Soon)

We are actively working to add these payment methods in the near future:

Dates are estimates and subject to change. Follow our website or newsletter for announcements.

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Payment Security: How We Protect You

Stripe’s Security Infrastructure

Stripe maintains the highest level of payment security available:

PCI DSS Level 1 Certification
The Payment Card Industry Data Security Standard (PCI DSS) has four compliance levels. Level 1 is the most stringent, reserved for businesses processing the largest volumes of transactions. Stripe holds Level 1 certification, meaning their security practices are audited annually by independent third parties.

Encryption

• All data transmitted between your browser and Stripe is encrypted using TLS 1.2+ (Transport Layer Security)

• Card information is encrypted at rest using AES-256 (Advanced Encryption Standard with 256-bit keys)

• Encryption keys are stored separately from encrypted data

Tokenization
When you enter your card information on joymade.shop:

1. Your browser sends encrypted card data directly to Stripe’s servers

2. Stripe replaces your actual card number with a unique digital “token”

3. This token (not your real card number) is stored for future reference (if you choose to save your payment method)

4. Even if our database were compromised, attackers would find only useless tokens – not usable card information

Machine Learning Fraud Detection
Stripe’s Radar system analyzes billions of data points to identify suspicious transactions in real time:

• Unusual purchase patterns

• Suspicious device fingerprints

• Known fraudster indicators

• Velocity checks (too many attempts from one IP)

• Geographic anomalies

3D Secure Authentication
For certain transactions (high-value orders, first-time customers, or flagged as potentially risky), Stripe automatically initiates 3D Secure verification:

• Visa: Verified by Visa

• Mastercard: Mastercard Identity Check

• American Express: Amex SafeKey

• Discover: ProtectBuy

You may be prompted to enter a one-time code sent via SMS or verify through your banking app. This extra step prevents unauthorized use of your card even if your card number is stolen.

JOYMADE’s Security Practices

Beyond Stripe’s protections, we implement our own security measures:

No Storage of Full Card Data
We never store your full credit card number, CVV, or expiration date on our servers. Ever. Tokenization means we don’t need to.

Limited Access
Only authorized JOYMADE personnel with specific roles can access even masked payment information (e.g., “Visa ending in 1234”).

Regular Security Audits
We conduct quarterly vulnerability scans and annual penetration testing on our website infrastructure.

HTTPS Everywhere
joymade.shop uses HTTPS (Hypertext Transfer Protocol Secure) across every page – not just checkout. This ensures all data exchanged between your browser and our site is encrypted.

Secure Admin Access
Our team uses multi-factor authentication (MFA) to access any administrative systems containing customer or order data.

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Refund & Chargeback Protection

Refund Process

When you request a refund (as outlined in our Refund and Return Policy), the money is returned to your original payment method:

Important: While Stripe processes refunds within 24-48 hours of our approval, your bank may take additional time to post the credit to your account. If you haven’t seen a refund after 10 business days, please contact your financial institution first, then reach out to us at joymade.bachwl@gmail.com.

Chargebacks

A chargeback occurs when you dispute a transaction directly with your credit card issuer rather than requesting a refund from us.

Before filing a chargeback, please contact us at joymade.bachwl@gmail.com or +84353627282. Most issues (damaged items, shipping delays, ordering errors) can be resolved faster through our customer service team than through the chargeback process.

If you file a chargeback:

• Your order is automatically canceled

• The disputed amount is frozen until the bank decides

• We will provide Stripe with evidence of the transaction (delivery confirmation, communication records, etc.)

• If the bank rules in our favor, the charge may be reinstated

• If you later want the same products, you must place a new order

We never penalize customers for legitimate chargebacks (e.g., fraud on your account). However, we do investigate patterns of abuse.

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Pricing, Taxes, & Fees

Currency

All prices on joymade.shop are displayed in United States Dollars (USD) .

For international customers, your bank or credit card issuer will convert USD to your local currency using their exchange rate at the time of transaction. JOYMADE does not control or profit from currency conversion fees.

Taxes

Note on International Orders: Your country’s customs office may require payment of import duties, taxes, or fees before releasing your package. These are NOT included in the price you pay on joymade.shop. Please check with your local customs authority for estimated costs before ordering.

Transaction Fees

JOYMADE charges no additional fees for any payment method. The price you see at checkout is the price you pay (plus applicable taxes and shipping).

However, your financial institution may charge:

• Foreign transaction fees (if your card is issued outside the US and you pay in USD)

• Overdraft fees (if using a debit card with insufficient funds)

• Cash advance fees (if using a credit card for purchases – rare but possible with some cards)

These fees are determined solely by your bank. Please contact them for their fee schedule.

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Troubleshooting Payment Issues

Common Decline Reasons & Solutions

Still Having Trouble?

If you’ve tried multiple cards and payment methods without success:

1. Clear your browser cache and cookies – Sometimes stored data interferes with Stripe’s scripts

2. Try a different browser – Chrome, Firefox, Safari, and Edge all work; occasionally one has issues

3. Disable browser extensions – Ad blockers, VPNs, and privacy tools can block Stripe

4. Use incognito/private mode – This bypasses many extension conflicts

5. Try from a different device – Phone instead of computer, or vice versa

6. Contact your bank – Ask if they’re declining international or online transactions

7. Email us at joymade.bachwl@gmail.com with a screenshot of the error (do not include your card number)

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Saving Payment Methods (Optional)

For returning customers, Stripe offers the ability to securely save your payment information for faster future checkouts.

How it works:

• During checkout, check the box that says “Save my payment method for future purchases”

• Stripe stores a token (not your actual card number)

• On your next visit, you’ll see the last 4 digits of your saved card

• You can select it with one click – no need to re-enter details

To remove a saved payment method:

1. Log into your JOYMADE account

2. Go to “Account Settings” → “Payment Methods”

3. Click “Remove” next to the card you wish to delete

Security note: Saved payment methods are protected by your JOYMADE account password. Always log out of your account on shared devices.

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Mobile Checkout Experience

Shopping on your phone? Our Stripe integration is fully optimized for mobile:

Touch/Face ID: On compatible devices, you can authenticate payments using biometrics

Digital wallet integration: Apple Pay and Google Pay are prominently displayed as options at checkout

Responsive design: All payment forms resize perfectly for any screen size

Auto-fill: Stripe’s intelligent address and card detection works across mobile browsers

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Accessibility & Alternative Payment Arrangements

We strive to make our payment process accessible to all customers. If you require accommodations due to a disability or other circumstance:

Please email joymade.bachwl@gmail.com with “PAYMENT ACCESSIBILITY” in the subject line. While we cannot deviate from our core payment methods (for security reasons), we may be able to:

• Assist with manual order entry over the phone (while you enter payment information on your keypad)

• Provide written instructions in large print or plain text

• Connect you with a support representative who can guide you through the checkout process

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Payment Method Comparison

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Summary – How To Pay On JOYMADE

1. Shop at joymade.shop and add items to your cart

2. Proceed to checkout – enter your shipping information

3. Select a payment method: Credit/Debit Card, Apple Pay, or Google Pay

4. Enter payment details (or authenticate via biometrics)

5. Review your order – confirm items, address, and total

6. Complete purchase – receive instant confirmation email

All payments processed securely by Stripe.

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Questions About Payment?

If you have any questions not answered here:

📧 Email: joymade.bachwl@gmail.com
📞 Phone: +84353627282

Please do not include full credit card numbers in any email. If you need to reference a transaction, use the order number or last 4 digits of the card only.